Returns
RETURNS/EXCHANGES
If you are not 100% satisfied with your purchase, you are required to return the item(s) to us within 14 working days of receipt of the goods. A returns number must be obtained via the email stated below, stating what the date the purchase was made,the item you are returning and the Paypal transaction number. On receipt, the return will be processed and providing the return meets our terms and conditions then a refund will be issued to the card or payment method in the original transaction .
Once you have received our refund confirmation email, please allow 3-5 working days for the refund to be credited to your account. This is dictated by your bank or card issuer and is outside of our control. (N.B Your refund will be credited to the same card or payment method with which you made your original purchase. If for any reason this is not possible, (i.e. the card has expired) we will send a cheque to your billing address within 2 Working Days or contact you for the new expiry date).
Please note items to be returned must be unworn and in their original condition with tags attached and in the original packaging. All garments must be free of fragrance and cosmetic or other marks. We reserve the right to refuse a return should these conditions not be met.
Footwear which is supplied in a shoe box should be returned in its own packaging, the shoe box should NOT be used as the return packaging as the damaging of the box renders the item not in a saleable condition. We reserve the right to refuse a return should a shoebox have been used in this manner.
As a matter of hygiene refunds and exchanges are not available on underwear or any other intimate items unless they are deemed faulty.
Exchanges may be subject to additional postal costs, if these are applicable then we shall notify you at the time of arranging the exchange. To ensure a product is available please contact customer services for a returns number so the product may be reserved. The exchange process will take 1-2 working days to process from receipt of the item. Once the exchange has been processed it will be shipped using the same delivery service as the original order and you will receive an e-mail notifying you of the tracking.
Returns Email - [email protected]
Returns Address
Prophecy
3 Cornmarket
Worcester
WR1 2DJ